Say hello to your new neighbor!

TULU is in your building and life just got so much easier.

 

FAQ’s, information and how to get in touch with us - it’s all here!

How do I create a TULU account?

In a few simple steps. Once TULU is launched in your building, download the app - it’s on the App Store and Google Play, and it’s free! Then, sign up, choose the address of your building and you are in! 

How long can I rent a product for?

We have hourly, daily and three day passes that you can choose from.If you need to rent a product for a longer period of time, contact us and we will help you with that.

What are the opening hours of TULU rooms?

24/7! You can rent products at any hour of the day.

I’m trying to rent a product but the app seems to be slow, why?

Make sure you are connected to the WIFI we have in each of our TULU rooms. The username and password are written inside the room.

I want to try a new product but I'm not sure how to operate it.

When you choose a product to rent inside the app, simply click on the “play” button on the upper left side of the screen. You will see an easy to understand tutorial video. If you need any additional assistance, contact our customer service at 347-285-1330 and we will gladly help.

I rented a defective product. What should I do?

We are sorry about that! Please contact us through the chat box in the app, or call or text us at 347-285-1330 and we will assist you. We work hard to make sure all the products are always in order and ready to be used. 

I would like to use a product that isn’t available in the TULU room. Can you add it?

We love to hear your thoughts and needs! Send us your request and we’ll do everything we can to make it happen.

How can I reach your customer service?

You can contact us through the app, in the chat box, email us, call or text us at 347-285-1330.

I want to come work with TULU! Do you have any positions available?​

We are always looking for great people to join our team! Check out our careers page, or email us your CV! 

We want to know!

Show us your favorite products and how you use them by share it on Instagram or Facebook & use #doyoutulu.